Terms
Terms and conditions
These terms apply to every booking, every class card and every gift voucher at Masana. They are written in the same language as the rest of the site: short and to the point.
Last updated on 26 August 2026.
Still to be reviewed by Marijke
Who are you booking with?
Masana, Oud Dorp 80, 9260 Wichelen, Belgium. You can reach us at masana.wichelen@gmail.com or +32 486 707 785. By booking a class or an appointment you agree to what follows.
Your account
To book you need an account with a valid e-mail address and phone number. That is where your confirmation and your reminder go, and how we reach you if something changes about a class.
Your account is personal. Credits and gift vouchers may not be traded.
Booking
You book a group class online through the class schedule. That is possible as long as there is room and as long as you still have valid credits or a running subscription.
If a class is full you can join the waiting list. When a place frees up you get a message, and the place goes to whoever responds first.
An individual appointment can be booked online up to 36 hours in advance. If you need something sooner, call +32 486 707 785.
Your booking is only final once it appears in your account and you have received the confirmation e-mail.
Cancelling
You can cancel a group class up to 5 hours before it starts. Your credit simply goes back on your card and the place goes to the waiting list.
If you cancel later, or do not show up, the credit is charged. That is not a fine: the place was held for you and could no longer be given to someone else.
The same period of 5 hours applies to an individual appointment. Call or write if you have an urgent reason — there is always room to talk.
You cancel yourself in your account, under your bookings.
Class cards and subscriptions
A class card gives you a fixed number of credits. A subscription gives you unlimited access to the group classes for its duration.
Every package states how long it is valid. The validity starts on the day you buy it and simply runs on, even if you do not come for a while.
Expired credits are not refunded and not extended. If illness or injury keeps you away for longer, let us know: we will find a solution together.
If you hold several cards, the system always uses the one that expires first.
Gift vouchers
A gift voucher is valid for one year from the date of purchase. The expiry date is printed on the voucher.
You can use a voucher for classes, packages or an appointment. If a balance is left, you can use it again later until the voucher expires.
A gift voucher is not paid out in cash and cannot be exchanged. Lost your voucher number? Write to masana.wichelen@gmail.com and we will find it.
If a class does not go ahead
If a class cannot go ahead — illness, a breakdown, too few participants — we let you know by e-mail at the address on your account, as soon as we know ourselves.
In that case your credit always goes back on your card in full. With a subscription we extend the term when several classes in a row are dropped.
Masana may adjust the class schedule. If the time or day of a class you already booked changes, we let you know and you may cancel free of charge.
Prices and payment
All prices on the site are in euro and include VAT. They apply as shown on the site at the moment of your purchase.
Payment is made in advance and online through Stripe, with Bancontact, card or Apple Pay. Your credits are on your account immediately after payment.
For online purchases of services with an agreed date, the fourteen-day right of withdrawal no longer applies once the service has been performed with your agreement. Before your first class you can always contact us if something went wrong with a purchase.
Your health
You take part at your own responsibility. If you are unsure whether a class or a treatment suits you, talk to your doctor first.
Report an injury, a pregnancy or a condition before the class starts, so Marijke can adapt the exercises. You can also note it in your account in advance.
Masana offers movement and relaxation, not medical treatment and not a diagnosis.
In the studio
Arrive a few minutes before the class so we can start calmly. If you are late you may not be able to join the class safely.
Wear comfortable clothes and bring a towel. Equipment is provided.
Masana is not liable for loss or theft of personal belongings, except in case of its own fault or gross negligence.
Changes to these terms
Masana may adjust these terms. The version on the site at the time of your booking is the one that counts. For an important change we let you know by e-mail.
Applicable law
Belgian law applies to these terms. In case of a dispute we first look for a solution together. If that fails, the courts of the judicial district of East Flanders have jurisdiction.